Support and hosting
Support model
Post-launch support matters as much as the implementation itself. Here is how ours is organized.
Post-launch support
We do not disappear after go-live. We stay involved with practical assistance, user clarifications, and operational help during system stabilization after launch.
Hosting and isolated environments
Systems are hosted on isolated Hetzner VPS servers. Each client gets their own server, their own database, and their own file storage — no sharing with other clients.
Backups
Automated daily backups of the database and file storage. Backups are stored separately and can be restored independently when needed.
Response time target
Our target is a response within 24 business hours. For critical issues affecting operations, we respond faster and contact you directly.
Friendly error messages
The system is designed to show clear, understandable error messages to business users. Technical details remain accessible but are not pushed to the foreground.
Development and updates
The platform is actively developed. Boilerplate updates are applied per client on an agreed schedule without disrupting ongoing operations.
Questions about support?
Discuss your hosting, support, and SLA requirements at the next consultation.
Request a consultation