Account and data deletion request

How to submit a request

• send an email to [email protected]
• include the project name or domain, for example client.jilanov.com
• include the email or phone number used in the account or request
• describe whether you request deletion of an account, specific records, documents, or an entire tenant
• if acting for a company, use a business email or include confirmation from an authorized person

What we can delete

• user account and active sessions
• contact requests, lead records, and support communications when there is no legal reason to retain them
• uploaded documents, files, and shares after confirmation by the client administrator
• marketing and analytics identifiers under our control
• test or demo records created for validation

What may remain temporarily

Some data may be retained for accounting, legal, security, or audit reasons. Backups expire under schedule and are not used for active processing except when restoring after an incident.

Processing time

We confirm receipt and start identity/authorization checks. The standard completion target is up to 30 days unless the request is complex or the law requires longer retention.

Deletion inside a client tenant

When data belongs to a client organization project, confirmation from that client administrator may be required. This protects business records, invoices, contracts, and audit trails from unauthorized deletion.

Withdrawing consent

If you want to withdraw cookie or marketing consent, use the privacy/cookie settings in the relevant website or app. If no such option is available, send a request by email.